Order, Return and Delivery policies are explained here. Please follow this:
Delivery:
When will I get my order?
It takes 3-7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
Pakistan: 5-8 business days.
International: 20-40 business days.
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country. So, please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbours in case the courier left the package with them.
Pro Tip:
Package theft is on the rise. If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at alajalonlineshopping@gmail.com with your order number.
Pro Tip:
The zip code is the most important part of the address. Use a simple tool like ZIP code lookup to make sure you get it right!
Orders:
How are your products made?
We work with a reliable, high-quality. The worldwide locations depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
Through shipping method of tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at alajalonlineshopping@gmail.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at alajalonlineshopping@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns:
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at alajalonlineshopping@gmail.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items with strong proof. If any of these apply, please contact us at alajalonlineshopping@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts. We have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at alajalonlineshopping@gmail.com within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!
With bundle of thanks.
Alajal Online Shopping Store
alajalonlineshopping@gmail.com
Facebook: alajalonlineshoppingstore
Instagram: @alajalonlineshoppingstore
